Frequently Asked Questions

Everything you need to know about our craftsmanship and services.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.

What is your return policy?

We accept returns of unworn, unused merchandise in original packaging within 30 days of purchase for a full refund.

Do Shinola watches come with a warranty?

Yes, our watches are built to last and are backed by a limited lifetime warranty covering core components and craftsmanship.

How do I care for my leather goods?

We recommend using a high-quality leather cleaner and conditioner. Avoid prolonged exposure to direct sunlight and moisture to preserve the natural finish.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.

Can I have my leather item embossed or my watch engraved?

Customization services are available for select products. You can add personalization directly on the product page before adding the item to your cart.